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2. Why are your toys manufactured in overseas countries such as China?
The factories we use in China are of a very high standard and are up to par with many North American facilities. The production standard is extremely high, and they allow us to bring to market a very high quality product at a very affordable price. Our motto is to bring unbeatable quality value brands to market.
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3. Are your toys phthalate-free?
Our toys are phthalate-free and are completely safe for your children. They are CPSIA and CPSC (Consumer Safety Product Commission) compliant.
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4. Have any of your products ever been recalled?
We did a recall voluntarily in 2007 for one of our toys (toy telephone) because we judged that some components were not as per our specifications and not up to standard. There were no injuries related to this recall, and no injuries related to usage of this toy. You can find a detailed list of all products recalled at the US Consumer Product Safety Commission CPSC web site.
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5. What materials do you use to make your products?
The materials we use vary from toy to toy and its' age rating. We use wood, plastic, cloth, metal, and other materials. All the materials we use are safe and are manufactured to high standards. They are carefully monitored before use in production, and have very stringent quality control.
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7. Whom do I notify for a safety concern?
It is critical that we are made aware of any safety concerns associated with our toys. Please call us at 800-247-6144, Monday through Friday, from 8:30 to 5:00 Eastern Time.
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9. I live outside the United States. Where can I find your toys?
Although we cannot guide you to specific stores outside the US, Sensational Beginnings does offer international shipping. If you are looking for a particular BattatŪ item from their catalog or web site, you can contact them by either email or mail to enquire about shipping and payment information. Please visit their web site at www.sb-kids.com for details.
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16. I would like to clean my BattatŪ toy. How can I sanitize it, while still preserving it?
Our cleaning suggestions will depend on what material was used to manufacture the toy, and if it contains a battery or electrical part. Generally, plastic toys are best cleaned with a soft cloth dampened with warm, soapy water. Once the surface is wiped down, allow toy to dry thoroughly. You can clean your wood toys with a soft, damp cloth. Warm, soapy water can be used to spot clean you plush toys. Check the sewn-in label for details, as some plush toys can be machine-washed.
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17. Can your toys be recycled?
In order to preserve natural resources, we now use the bare minimum to package our toys. While the plastic, paper and cardboard are recyclable, please check with your local recycling center to verify if the toy is recyclable.
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18. I have a hard time opening your toys. Why?
We realize some packages are difficult to open, so we try to make it as easy as we can for you. However, our packaging must also be designed to meet retailers’ guidelines, such as making sure the product is protected during shipment, and secured in place while hanging from a peg, or stacked on a shelf. In addition, we must pass internationally mandated tests to make sure our package can endure being dropped. Our packaging is also designed to keep the product free from dust and/or other elements it may come into contact with prior to purchase. Everything from cardboard thickness to multiple twist-ties are part of specific protocols to maximize product safety. We are constantly working to minimize packaging to make them easier for consumers to handle.
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